Refund and Returns Policy

E-commerce Return Policy 

Nid de Michou 

We thank you and appreciate your purchase with us. Please read the policy, conditions and  process carefully as they will give you important information and guidelines about your  rights and obligations as our customer, concerning any purchase you make through us.  

We are specialize in the design, manufacturing, and distribution of women’s lingerie and  robes, incorporating traditional African textiles into their design. Beyond offering a unique  touch of African culture to the global market, the website is also committed to empowering  women by celebrating their diverse shapes, colors, and individualities. We offer returns for  most items within 14 days of receipt of delivery. You can use this page to learn about our  return policies. The policy concerning the returns, shall be following the clauses as set forth: 

1. RETURN POLICY 

1.1 In the event you receive a damaged / defective product or a product that does not  comply with the specifications as per your original order, you are required to get in  touch with the customer service team. 

1.2 Upon receiving your complaint, “Nid de Michou” shall verify the authenticity and the  nature of the complaint. If “Nid de Michou” is convinced that the complaint is genuine,  we will initiate request for a replacement. However, in the event of frivolous and  unjustified complaints regarding the quality and content of the products, other than  not requesting the seller for a replacement, “Nid de Michou” reserves the right to  pursue necessary legal actions against you and you will be solely liable for all costs incurred by “Nid de Michou” in this regard. 

1.3 Before accepting shipment of any product, kindly ensure that the product’s packaging  is not damaged or tampered with. If you observe that the package is damaged or 

tampered with, we requests you to refuse to accept delivery and inform us at the  earliest. The return process of the product may be restricted by “Nid de Michou” depending on the nature and category of the product. 

1.4 In order to return any products sold through this Platform, you are required to comply  with the following conditions: 

A. If a product is not damaged or made defective from your end, you shall be  allowed to return the product within the time frame displayed on the website at  the time of purchase; 

B. Please notify “Nid de Michou” of receipt of damaged/ defective product within  48-hours of delivery to you. If you are unable to do so within 48-hours, “Nid de  Michou” shall not be held liable for the failure to replace the order; 

C. The customer will arrange shipment of the damaged/defective product through  a popular logistics partner within one (1) day of notifying the complaint to “Nid  de Michou”. Courier freight charges will be borne by the customer in such form  as is determined by the logistics team upon prior consultation with “Nid de  Michou”; 

D. Products should be returned in their original packaging along with the original  price tags, labels, barcodes, user manual, warranty card and invoices, etc.; 

E. It is advised that the return packets should be strongly and adequately packaged  so that there is no further damage of products during transit; 

F. The returned products are subject to verification and checks by “Nid de Michou” in order to determine the legitimacy of the complaint/ return; 

G. In the event the return of a product is duly accepted by “Nid de Michou”, the  value of such product, as originally paid by you during acceptance of delivery of  the product or otherwise, as adjusted with any credits/discount/offers, will be  refunded to you. Refund will be processed based on the mode of payment and 

“Nid de Michou” will credit your refunds directly into your source of payment.  Refunds will be subject to the following: 

(a) Orders paid online will be refunded instantly through the source of  payment; 

(b) For Cash on Delivery payments, the amount will be refunded into the  bank account provided by you; 

(c) A promo code, once used, shall not be refunded in case of cancellation  of order either by you or “Nid de Michou”.